What is the quality standard of your products?
Our products comply with [specific standards, such as ISO, CE, etc.]. We implement strict quality control throughout the production process, and each batch of products undergoes rigorous testing before shipment. You can request quality inspection reports or sample testing.
Can I get a sample before placing a bulk order?
Yes, we welcome sample orders for quality verification. Sample fees and shipping costs will be charged, but they can be refunded or deducted from the bulk order amount under certain conditions.
Are there customization options for products?
We support customization in aspects such as specifications, packaging, logos, etc. Please provide detailed requirements, and our team will evaluate feasibility and provide a customized solution.
What is the minimum order quantity (MOQ)?
The MOQ varies by product. For most items, the standard MOQ is [specific quantity]. For special cases, we can discuss flexible arrangements for trial orders.
How do you ship the goods?
We can arrange shipping via sea, air, or express (such as DHL, FedEx, UPS). The shipping method depends on the order quantity, urgency, and your preferences. We will provide the best shipping solution based on your needs.
How to handle product quality issues after delivery?
Please contact us immediately if any quality issues are found. We will respond within 24 hours, conduct a thorough investigation, and propose a solution (replacement, repair, partial refund, etc.) based on the specific situation.
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